3: Computer-Mediated Multilingual Medical Communication Support System

Computer Mediated Multilingual Medical Communication Support System

English | Japanese

What is M3?

The Computer-Mediated Multilingual Medical Communication Support System, known as M3, is a support system that facilitates communications between foreign outpatients and hospital staffs.

At hospitals equipped with M3, foreign outpatients can receive services such as reception procedures and hospital navigation in their native languages.

In M3, foreign outpatients can use the following languages: Japanese, English, Chinese, Portuguese, and Korean.

説明画像

How to use M3

3 has the following five functions.

  1. Assistance with reception procedures
  2. Hospital navigation
  3. Assistance of finding an appropriate department
  4. FAQs
  5. Assistance of obtaining the patient information (for hospital staffs)

When an outpatient touches a button (<1>, <2>, <3>, and <4>) on the screen, he/she can avail of the corresponding service. Button <5> is for direct communications with the hospital staff.

説明画像

〈1〉Assistance with reception procedures

The “Assistance with reception procedures” function provides the hospital's reception procedures. Once an outpatient answers some questions on the M3 screen, it displays the appropriate reception procedure.

Assistance with reception procedures function

〈2〉Hospital navigation

The “Hospital navigation” function provides a map of most sections in the hospital.

When an outpatient touches the screen to indicate the section that he/she needs to go to, M3 displays and prints the route to that section.

Hospital navigation function

〈3〉Assistance of finding an appropriate department

The “Assistance of finding an appropriate department” function translates your symptoms into Japanese and helps you find an appropriate department. By selecting a part of the anatomy on the screen and then selecting a symptom, an outpatient can provide information about his/her conditions of the illness.

Assistance of finding an appropriate department function

〈4〉FAQs

The “FAQs” function presents various FAQs about the hospital. First, an outpatient selects one category, and then selects the appropriate question item to obtain the answer.

Outpatients can also obtain hardcopies of the FAQs.

FAQs function

〈5〉Assistance of obtaining the patient information (for hospital staffs)

3 has the following functions for hospital staffs.

  1. Consultation of department
  2. Direct communications with the hospital staff
  3. Confirmation of detailed symptom
説明画像

(ⅰ)Consultation of department

When a foreign outpatient selects a consultation department, the medical staff member will know which department the outpatient wishes to consult.

Consultation of department function

(ⅱ)Direct communications with the hospital staff

When a Japanese hospital staff member asks a question using M3, foreign outpatients can provide the answer in their native language.

Direct communications with the hospital staff function

(ⅲ)Confirmation of detailed symptom

Hospitals staffs can ask the onset time and so on about the symptom that is selected by a patient in the function “Assistance of finding an appropriate department.”

Confirmation of detailed symptom function

Where can you use M3?

3 is currently in use at the following hospital.

※For inquiries about M3, please contact the M3 support desk. We request that the Kyoto City Hospital NOT be contacted.

The M3 development project

3 was developed by the following associations.

3 was supported by the Japan Society and Technology Agency (JST) and the Strategic Information and Communications R&D Promotion Programme (SCOPE) of the Ministry of Internal Affairs and Communications of Japan.

Contact

E-Mail:member at m3support.langrid.org